FAQs
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
No Delivery Charges
Most orders are despatched within 5 – 7 Days. If we do not have an item in stock, we will inform you of the expected delivery date.
What are the opening times for Cricket Direct?
We are open for business throughout the week at the following times
9 a.m. to 5 p.m. (Mon – Sat)
Do I receive an invoice for my order?
Yes You will Received Invoice on your email when you ordering the product
How do I contact Cricket Direct Customer Services?
Call Us
Phone: +44 20 8144 6841
WhatsApp: +44 20 8144 6841
Email Us
For sales: [email protected] , [email protected]
For service or general enquiries: [email protected] , [email protected]
Payment & Order INFORMATION
What payment methods does Cricket Direct accept?
We accept payment by cash and all major debit cards/credit cards. We also accept PayPal and Google checkout for online orders.
What happens if no one is at the delivery address when you try to deliver?
If no one is at the delivery address when our carrier tries to deliver your order, the carrier will leave notification of an attempted delivery. The note will specify if you need to contact the carrier to arrange an alternative delivery date, collect the parcel in person or if they will attempt delivery the following day.
What should I do if I receive a damaged or wrong product?
In the unlikely event that you received an incorrect or damaged item in your order, please contact Customer Services on +44 20 8144 6841 or email us on [email protected] as soon as possible.
Can I change or cancel my order?
Orders are generally packed and dispatched within one working day. If you wish to cancel your order before it has been dispatched please contact customer services on +44 20 8144 6841
or
Email us
What is “package tracking“ in my orders?
Our Support team send you invoice of courier. In which mentioned tracking , Use the website of courier and enter Tracking ID